Privacy Policy

1. Introduction & legal information

Lexibook SA, with its registered office at 6 Avenue des Andes, Bâtiment 11, 91940 Les Ulis, France, with capital of 3,412,909.50 Euros, registration number 323 036 921 RCS Evry, tel.: 01 73 23 23 23 (hereinafter referred to as ‘the Company’) offers for sale, via its website www.lexibook.com (hereinafter referred to as ‘the Site’), a range of products and services intended for private customers. 
 

At Lexibook, we are committed to protecting the confidentiality of your personal data and to guaranteeing a safe environment for families. This privacy policy describes how we collect, use, share and protect your information when you use our website www.lexibook.com.
 

We pay particular attention to the protection of children's data and compliance with applicable laws, including the GDPR and legislation relating to the protection of minors online.

2. The information we collect

We collect data necessary to provide you with our services, ensuring that we limit the collection to what is strictly necessary.

2.1. Data of parents or legal guardians

• Full name

• Email address

• Postal address

• Telephone number

• Payment information (e.g. bank card)

• Order history

2.2. Data concerning children

We do not intentionally collect personal data concerning children. If a toy requires user registration or registration in order to function, only the information of the parent or legal guardian is collected.
 

2.3. Data collected automatically

• IP address

• Browsing data (pages viewed, duration of visits)

• Information about the device used (browser, operating system).

2.4. Cookies and similar technologies

We use cookies to improve your experience on our site. Our website uses cookies to improve your browsing experience and provide personalised content and features. Cookies are small text files stored on your device that help us remember your preferences, analyse site traffic and improve our services. By continuing to use our website, you consent to the use of cookies in accordance with our cookie policy. You can manage your cookie settings in your browser at any time.

3. Use of personal data

We use your data to:
 

• Process your orders and ensure the delivery of our products.

• Respond to your questions and provide technical support.

• Manage your customer account.

• Improve our products and services based on your feedback.

• Send offers and promotions (with your prior consent).

• Comply with our legal obligations (invoicing, accounting).

4. Protection of children's data
 

We comply with the laws relating to the protection of children online. In particular:

• Toys requiring a connection or registration are configured so as not to collect personal data directly from children.

• Any content generated by a child (e.g. via an application linked to the toy) is anonymised or associated with the parent's account.

• If we discover that we have collected personal data about a child without parental consent, we will take immediate action to delete this data.

5. Sharing of personal data

Your data is only shared with:

• Third-party service providers necessary for order processing (carriers, payment services).

• Legal authorities, if required by law.

• Marketing partners, only if you have given your prior consent.

• In the event of a transfer of business (merger, acquisition, etc.).

We never sell your data to third parties.

6. Data retention

We retain your data for as long as necessary to fulfil the following purposes:

• Order-related data: 5 years from delivery.

• Invoicing data: 10 years, in accordance with our legal obligations.

• Data for commercial prospecting: 3 years after your last interaction.

If deletion is requested, the data will be deleted or archived in accordance with applicable laws.

7. Your rights

You have the following rights under the GDPR:

• Access: to know what data we hold about you.

• Rectification: correct your personal data if it is inaccurate.

• Deletion: request the deletion of your personal data, subject to legal obligations.

• Objection: refuse the use of your data for marketing purposes.

• Portability: receive your data in a structured format.

To exercise your rights, contact us at contact@lexibook.com. We will process your request within one month, in accordance with Article 12.3 of the GDPR.

8. Data security

We implement technical and organisational security measures to protect your data from unauthorised access, loss or alteration. These measures include:

• Encryption of sensitive data.

• Restricted access to authorised persons only.

• Regular monitoring of our systems.

9. Changes to the privacy policy

We may update this policy to reflect legal or operational changes. Updates will be posted on this page, with a revision date.

10. Contact us

If you have any questions or concerns regarding this privacy policy or your personal data, please contact us:

By email: contact@lexibook.com

By post: Lexibook, 6 Avenue des Andes Batiment 11 91940 Les Ulis

Last updated: 3/12/2025